Last Updated – 11th August 2026
Bonte Care is committed to protecting your privacy and handling your personal information in accordance with the *Privacy Act 1988 (Cth)* and the *Australian Privacy Principles (APPs)*.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.
Who We Are
*Bonte Care* is a registered NDIS provider delivering disability support services, including:
* Supported Independent Living (SIL)
* Personal Care
* Community Participation
* Transport and Travel Support
* Household Tasks
* Skill Building and Capacity Development
* Group and Centre Activities
We provide services throughout *Brisbane, Logan, the Gold Coast, and surrounding areas*.
What Information We Collect
We may collect personal information including:
* Full name
* Phone number
* Email address
* Postal or residential address
* NDIS participant information
* Emergency contact details
* Health or support-related information relevant to the services we provide
* Information submitted through our website contact forms
* Employment or contractor application information (such as resumes and qualifications)
We only collect information that is reasonably necessary for providing our services or responding to enquiries.
How We Collect Information
We may collect your information when you:
* Contact us through our website
* Call, email, or meet with us
* Submit an enquiry or referral
* Enter into a service agreement with Bonte Care
* Apply for employment or contractor opportunities
* Interact with us through social media or other communication channels
How We Use Your Information
We use your personal information to:
* Respond to enquiries and referrals
* Deliver NDIS supports and services
* Communicate with participants, families, carers, and support coordinators
* Manage service bookings and agreements
* Meet our legal and regulatory obligations
* Improve our website and services
* Process employment or contractor applications
We will not use your information for purposes unrelated to your supports without your consent, unless required by law.
Disclosure of Information
We may disclose your personal information to:
* NDIS support coordinators and plan managers
* Health professionals or allied health providers involved in your supports
* Government or regulatory bodies where required by law
* Contractors or service providers assisting us to deliver services
* Our professional advisers (such as accountants, auditors, or legal advisers)
We take reasonable steps to ensure that any third parties handling personal information do so securely and in accordance with privacy obligations.
Website and Cookies
Our website may collect non-identifiable information such as:
* Browser type
* Device information
* Pages visited
* Time spent on the website
* IP address
This information is used to analyse website traffic and improve user experience. Our website may use *cookies* to support website functionality and performance.
You can disable cookies through your browser settings, although some website features may not function correctly.
Storage and Security
Bonte Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically and/or in paper records. We use secure systems, restricted access, and appropriate administrative safeguards to protect the information we hold.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before providing access.
Retention of Information
We retain personal information only for as long as necessary to provide our services and comply with legal, regulatory, and NDIS record-keeping requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Changes to This Policy
Bonte Care may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:
*Bonte Care*
6/9, Bay Street,Southport QLD 4215
Phone: 07 5625 6060 / 0451 295 108
Email: admin@bonte-care.services
Website: Bonte-Care – Kindness in Action for the Disability Community
We will respond to privacy enquiries as soon as reasonably practicable.
Feedback and Complaints
Bonte Care values feedback from participants, families, carers, support coordinators, and members of the community. Feedback helps us improve the quality and safety of the supports and services we provide.
If you would like to provide *feedback, raise a concern, or make a complaint*, you can contact us using the details below:
*Bonte Care*
Phone: 0451 295 108
Email: admin@bonte-care.services
Address: 6/9, Bay Street,Southport QLD 4215
Phone:
When making a complaint, please provide as much information as possible, including:
* Your name and contact details (you may remain anonymous if you prefer)
* The date and time of the incident or concern
* A description of the issue
* Any supporting documents or information
All complaints will be treated *confidentially, respectfully, and fairly. Making a complaint will **not affect your right to access services from Bonte Care*.
We will:
* Acknowledge receipt of your complaint as soon as reasonably practicable,
* Review the matter promptly and impartially,
* Keep you informed of the progress where appropriate, and
* Work towards a fair and timely resolution.
If you are not satisfied with our response, you may also contact the *NDIS Quality and Safeguards Commission*:
* *Phone:* 1800 035 544
* *Website:* https://www.ndiscommission.gov.au
We encourage anyone with concerns about our services to speak with us so we can address the issue and continue improving the support we provide.
By using our website or engaging with Bonte Care’s services, you acknowledge that you have read and understood this Privacy Policy.
